A tailored approach: why service is at the heart of flexible workspace - WorkPad

A tailored approach: why service is at the heart of flexible workspace

November 30th, 2023

Flexibility is a cornerstone of modern workspaces, a departure from the rigidity of traditional long-term leases. At WorkPad, our commitment to flexibility extends far beyond the physical spaces. Rooted in service, we provide our tenants with a unique blend of on-site and centralised support, tailored to the unique needs of each business.

In this article we explore the differences between these two support offerings and how businesses benefit from this fully tailored approach.

Why service is so important in Flex workspace

Service is the heartbeat of flexible workspace. Whether it’s the warm welcome at the entrance or the assurance of a dedicated team having your back, service is what transforms it from being a mere physical space to a human experience. It’s what creates the sense of belonging between businesses and their workspace, setting flexible offices apart from traditional offices.

At WorkPad, service is not just about resolving issues; it’s about creating an environment that contributes to a thriving, productive and successful workspace.

Centralised Vs Onsite Support

​​Let’s explore the diverse service options available at WorkPad.

Centralised support: there for when you need it

Centralised support essentially means paying for what you need precisely when you need it. This approach brings a host of benefits, providing a cost-effective, responsive support structure for businesses navigating the ebb and flow of their operational demands.

Here are some examples of centralised support we offer across our serviced offices in Marylebone and beyond.

An expert IT team on standby

Avoid the hassle of maintaining a full-time tech expert on your payroll or resorting to costly external agencies. No need to face unexpected glitches alone – with WorkPad, you get access to a centralised IT team that is ready to troubleshoot and guide you through any tech glitches seamlessly, so your business operations remain uninterrupted.  From software recommendations to cybersecurity strategies, we’re here to enhance your IT landscape.

Maintenance made effortless

When the need for repairs arises, Work Pad’s centralised support ensures that maintenance becomes a seamless process. No need to worry about the wear and tear – our dedicated maintenance team is at your service. From A/C breakdowns to furniture upgrades – your dedicated account manager is just a phone call away.

Tailored to your unique needs, our maintenance plans go beyond reactive fixes. We work with you to create a plan that suits your business, addressing specific maintenance requirements and optimising your workspace for peak performance.


Maintenance at WorkPad
At WorkPad, our maintenance team is always on hand

Spotless Spaces

A clean workspace isn’t just visually appealing; it contributes to a healthier and more conducive working environment. Keep your workspace pristine without the hassle. Our regular cleaning services are designed to seamlessly integrate into your daily operations, allowing you to focus on what truly matters – your work.

Design consulting

Our on-site design consulting services offer a unique opportunity to shape your environment from the ground up. From consultation to concept design, furniture, fixtures & equipment, detailed design, all the way to construction – WorkPad offers a one-stop-shop solution. We understand the profound impact a bespoke fit-out can bring to your business, helping you communicate your brand, attract the best talent and boost your team’s morale.

On-site support: an extension of your team

In addition to centralised support, WorkPad also provides the flexibility of on-site support, tailoring services to suit your business’s unique requirements. This personalised touch extends to various aspects, crucial to your daily operations.

  • Reception services: first impressions matter. With our on-site professional reception team and concierge services, WorkPad ensures that every visitor is greeted with warmth and efficiency, setting the tone for a positive experience with your business.
  • Administrative Support: we understand the importance of administrative tasks in keeping your business on track. That’s why our team is ready to assist with printing and other essential office tasks.
  • Personalised Concierge Services: need to arrange transport, book a restaurant, or organise meeting catering? Our concierge service is here to help with these and other personal requests, making your day-to-day easier.
  • IT Support: Encountering a technical glitch? Our team offers IT support to address your minor tech concerns, ensuring your operations stay uninterrupted.
  • Security Services: your safety is our priority. We monitor security systems and manage access control, ensuring a secure working environment.
  • Local Insights: new to the area? We’re happy to offer advice and information on the best local amenities, including dining, hotels, and entertainment options.
  • Tailored to Your Needs: every business is unique, and our concierge services are flexible to cater to your specific requirements.

At WorkPad, we pride ourselves on providing more than just office space; we offer an environment where your business can thrive. From the moment you step into our office, we’re here to support you and help your business grow.


Bespoke office space at WorkPad
We offer fully customised workspaces

Service designed around you

With WorkPad, the power is in your hands. Our service is designed to be as flexible as your business needs. Choose from our centralised team for cost-effective solutions or opt for on-site services (or even a mixture of both). Your company benefits by saving time and money, ensuring that the support you receive is not just convenient but tailored to your business.

Discover the art of flexible working, where service meets your needs seamlessly, and every element contributes to the future of your business’s success.

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